FAQs

General shop information

In which countries does Colourfood Professional deliver?

In our Online Shop colourfood.de you can conveniently order products from Colourfood Professional and have them delivered directly to your company. Colourfood Professional products are shipped with our logistics partner UPS. You will receive a tracking number for each order with which you can track the status of your parcel.

As a company based in the Netherlands, we ship our products to a large part of Europe. Please refer to the possible delivery countries as well as the applicable shipping costs in our detailed shipping information. 

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Which payment methods are available?

You can order at Colourfood Professional on account, as well as pay directly during the order process with PayPal. More information about the available payment methods can be found here.

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How can I create a customer account?

If you want to order products in our online shop, you must create a customer account. Go to "My Account" and fill out the relevant information about you and your company and then click "Continue". Then we will send you a confirmation e-mail to the e-mail address provided by you (please also check your spam folder). Confirm your registration via the link given in the mail.

You have successfully created a customer account and can now order fast and conveniently colouring foods from Colourfood Professional. In your account, you can view your orders, as well as adjust billing and delivery address.

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In case you want to delete your customer account with us, contact us via our contact form.

I have no VAT ID. Can I order anyway?

To create a customer account at Colourfood Professional you need a valid VAT ID. We reserve the right to check the validity of the stated VAT ID with each order and if necessary to refrain from delivery and invoicing.

If you do not have a VAT ID as a small business owner, please contact us via our contact form.

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How long will it take for the order to be delivered?

In our Online Shop colourfood.de you can conveniently order products from Colourfood Professional and have them delivered directly to your company. Colourfood Professional products are shipped with our logistics partner UPS. Generally, you receive your goods within 5 working days. You will receive a tracking number for each order, with the help of which you can see the status of your shipment. Should there be a delay in the delivery in individual cases, we will inform you.

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I have not received a confirmation email for my order. Whom can I contact?

If you did not receive a confirmation email after your order, please check your spam folder. If you did not receive a confirmation email here, please contact us via our contact form.

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Product information

What are colouring foods?

Colouring foods are food ingredients made from colourful fruits, vegetables and edible plants. Colourful foods and beverages can be produced using these products completely free of colorants and preservatives (100% clean label). Colouring foods are also not required to be declared as a dye or with an E number. More information about colouring foods can be found in our section Facts.

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Where is the difference between colouring foods and natural food colouring?

Colouring foods are not required to be declared as a dye or with an E-number. They must be listed in the ingredient list as an ingredient.

For example: "colouring food: carrots and paprika" or "colouring concentrate (paprika and carrot)"

Natural food colourings are defined as dyes and must therefore be declared as such and / or with an E-number.

Detailed information on the difference between colouring foods and natural food colourings can be found in our section Facts.

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How should the products be declared?

Colouring foods are not required to be declared as a dye or with an E-number. They must be listed in the ingredient list as an ingredient.

For example: "colouring food: carrots and paprika" or "colouring concentrate (paprika and carrot)"

Please refer to the product specifications for the recommended declaration for each product, which can be found on the respective product page in the Online Shop. These are available as PDF for download.

How long are the colouring foods of Colourfood Professional durable?

The liquid colours last for 60 days (max 7 ° C) after opening, when closed, stored cool and dry. The powder colours will last with proper storage (closed and dry) according to the stated best before date.

Are the colours fat soluble?

The colouring foods in powder form are fat-soluble and are therefore - among other applications - particularly suitable for chocolate, fatty glazes and macarons. The liquid colours are water-based and therefore not fat-soluble.

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What does it mean when a shade is pH-dependent?

The red colours Cherry-Red, Grape-Violet and Unicorn-Pink are pH-dependent. Depending on the prevailing pH, shade may vary between a red colour (low pH-value) and a blue colour (high pH-value). Therefore, to consciously influence the colour result, you must adjust the pH-value accordingly, e.g. through the use of citric acid / juice or baking soda.

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